FAQ

Frequently Asked Questions (FAQ)

1. What makes North Star Apparel different?
North Star is a faith-driven lifestyle brand. Every piece carries a Golden Truth — a message of resilience, faith, and empowerment — while a portion of proceeds supports autism and mental health awareness.

2. What products do you currently offer?
We’re starting with cinematic streetwear staples like t-shirts, hoodies, and tanks. Over time, we’ll expand into jackets, joggers, accessories, books, and digital resources.

3. Where are your products made?
All apparel is produced with premium materials and high-quality printing to ensure a luxury feel, long-lasting wear, and comfort.

4. Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

5. How long does shipping take?
Orders are usually processed within 2–3 business days. Standard delivery typically takes 5–10 business days depending on your region.

6. What payment methods do you accept?
We currently accept all major credit cards, Shopify Payments, and PayPal for a secure checkout experience.

7. What is your return policy?
You may return unworn, unwashed items within 14 days of delivery. Please contact us for return instructions. Refunds will be issued once items are received and inspected.

8. How do I care for my apparel?
For best results, machine wash cold inside-out and tumble dry on low. Avoid bleach and ironing directly on designs.

9. How can I join the North Star movement?
Beyond shopping, you can subscribe to our email list for exclusive updates, join our future ambassador program, and be part of the growing community.

10. How does North Star give back?
A portion of proceeds is dedicated to autism awareness and mental health initiatives, honoring the founder’s personal mission to impact lives.